Support From a Very Involved Team

Product support ranges from general inquiries, troubleshooting technical issues, like application glitches and performance problems. Through to critical issues, such as security vulnerabilities that require changes to the code.

Generally responses will be available through email and or phone. SLA can be discussed and agreed for both parties based on the different type of issues: For example 

Critical - Response within 2 hours, within 24 hours resolution.

Non-Critical -  Response within 24 hours, resolution time within 3 days.

Feature Request - Monthly reviews for consideration in future releases. (May incur development cost)

Patch Management - Team will  roll out product patches to address bug fixes or security vulnerabilities on a regular basis.

Feature Roadmap - This is a partnership where we will work with you to determine a roadmap of upcoming features, about the product's development. 

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